Your course is hosted entirely through your school’s Blackboard website. You will only need to access the Connect for Education site for your initial registration.

Blackboard students will need to:

1. Purchase a new, unused Registration Code (15-digit voucher) from either the Connect for Education online store or from
   the campus bookstore.

2. Register the code on the Connect for Education Blackboard Registration site. This process will redeem the registration
   code purchased for a 10-digit Blackboard Access Key. (This key will begin with the letters ‘BB’.)

3. Log into the course on the school’s Blackboard website. Select the course from the Course List. Enter the Access Key when prompted (prompt is displayed when the course material is accessed).

You may also view our Quick Setup Guide for futher assistance with registration.

There are 2 steps required to access your Connect For Education course material in blackboard. First, the code you purchased must be registered/redeemed for an access key. The access key is what you will then use to unlock your course content in Blackboard. If you encounter an error during the registration or course access process, please refer to the details below for assistance.

Registration Errors (code doesn’t exist / code already used / could not locate your course)

If you receive any of the above error messages during the Connect For Education code registration process, the tips below may help you to resolve the problem:

• Double check your code to ensure you are typing it correctly. The code should be 15 digits in length. Try typing the code instead of using the copy/paste function. If you purchased the code from the Connect For Education online store, you can verify the code you purchased in the confirmation email sent to your email address. If you purchased the code from your campus bookstore, you can verify the code located under the tear strip within your access card.

• Verify that you have purchased the correct code for the course you are taking. The product you purchased should say ‘for Blackboard’ in the name. Please note that there are two different versions of the OnMusic Appreciation product (Standard and Extended). Check with your instructor regarding which of the course version they are teaching.

• Keep in mind that codes should only be purchased from the Connect For Education online store or from your campus book stores. Codes should not be purchased from other third party sources. Codes cannot be resold/reused/shared.

• If you need additional assistance, please contact support@connect4education.com

Blackboard Course Access Errors (key does not match course cartridge / key not found / key already used)

If you are receive any of these error messages when you attempt to use your key on your school’s Blackboard site, the tips below may help you to resolve the problem:

• Double check your key to ensure you are typing it correctly. The code should be 10 digits in length and will begin with the letters ‘BB’. Try typing the key instead of using the copy/paste function. Verify your access key by checking the confirmation email you received from the registration process.

• Remember that you must first register the 15-digit Registration Code you purchased at https://mywebtext.com/bb. Once you complete the registration process, you will receive your 10-digit Blackboard Access Key which can be used to unlock the content within your Blackboard course.

• Verify that you have purchased the correct code for the course you are taking. The product you purchased should say ‘for Blackboard’ in the name. Please note that there are two different versions of the OnMusic Appreciation product (Standard and Extended). Check with your instructor regarding which of the course version they are teaching.

• If you need additional assistance, please contact support@connect4education.com.

Check with your instructor first to verify what you need for your course. You may also contact the Connect for Education Support Team; they will be able to check for you.

Currently, Connect for Education offers materials for the following Blackboard courses:
OnMusic Appreciation, Standard for Blackboard
OnMusic Appreciation, Extended for Blackboard
OnMusic Jazz, Second Edition for Blackboard
Understanding Nutrition and Well-Being for Blackboard

Please make sure you purchase the correct Blackboard Registration Code for your course. Note that the product you need will say for Blackboard on it

The course text and associated coursework are available within your Blackboard course. You will not need to access the Connect for Education website for any material.

By default, all of the course material can be found under Course Documents. Your instructor has the ability to customize the course layout in Blackboard, so if you are not sure where the coursework is located, please contact him/her.

The process for submitting written assignments may be slightly different depending on the version of Blackboard your school is running.

With older versions of Blackboard, you need to click on the assignment name to reveal the submission page. On the submission page, a text box will be available for you to enter your response and/or attach a file. You must click ‘Submit’ when you are ready to submit your assignment to your instructor. For a step-by-step guide on how to submit assignments on older Blackboard versions, click here.

With newer versions of Blackboard, you simply need to access the assignment and use the ‘Write Submission’ or ‘Browse My Computer’ buttons within the ‘Assignment Submission’ area of the assignment page to either type your submission or upload a file. You must click ‘Submit’ when you are ready to submit your assignment to your instructor. For a step-by-step guide on how to submit written assignments in newer versions of Blackboard, click here.

Please make sure your computer meets the software and hardware equirements for your course.

Security related updates to many of the popular web browsers have resulted in some course content being ‘blocked’ (i.e. the audio pieces) or formatted incorrectly. This issue has been resolved on newer versions of our course cartridges, but may impact those running older cartridges. If you are impacted by this issue, please refer to the instructions below for help with unblocking this material.

NOTE: Some browsers may redirect you to the course home page once these security adjustments are made. Additionally, for many of the browsers, these steps must be performed each time you access the course site or after long periods of use.

Firefox
Once the course page loads, click on the padlock/exclamation symbol that appears on the left of the address bar. Click the right arrow next to the message indicating that the ‘Connection is not secure.’ Click the ‘Disable protection for now’ button. The page will reload/reformat. You should now be able to hear the audio.

Internet Explorer
Once the course page loads, click on the window with shield icon that appears to the right of the address bar. The browser will indicate that you are only seeing secure content. Click the ‘See all content’ button. The page will reload/reformat. You should now be able to hear the audio.

Google Chrome
Once the course page loads, click the shield symbol to the right of the address bar and select ‘Load unsafe script.’

Safari
Once the course page loads, click the player to maximize it. This will allow course audio to play. As of Safari version 9, users are no longer permitted to view content that is not considered ‘secure’. If you are experiencing this issue and you are running Safari version 9, you must select a different browser to view your course.

If you purchased your code directly from Connect for Education, you can contact orders@connect4education.com or by phone at (703) 880-1180 x111. Please have your Order Number ready.

If you purchased your code from another vendor (i.e. school bookstore), you will need to contact them directly.

If you are encountering technical issues with the Blackboard website, please contact your school’s Blackboard Technical Support.

If you are having trouble with registration and/or the contents of the course (i.e. audio), please contact the Connect for Education Support Team. We are available Monday through Friday from 9:00AM to 6:00PM Eastern Time:

Phone: (703) 880-1180 x200
Email: support@connect4education.com

When you send an email to Support, you will receive a copy of your email and a Ticket number. This simply lets you know that your email was received. Responses from the Connect for Education Support Team will appear below the original email in the Ticket displayed. Responses from Support will appear in a Blue box. Your responses will appear in a Yellow box.

All email inquiries are responded to within 24 hours during support hours. If you do not receive a response within 24 hours, please send another email or call.

General Software Requirements (All Courses)

Additional Software Requirements (Jazz Only)

If you have questions about how to use the Blackboard learning management system, please visit the Blackboard Student Support Site for additional resources.